Privacy & cookies

Last updated: 12 November 2026

Pack Point ("we") sells packaging and printing through pack.koolkidzcouturemw.com. This policy explains what personal information we collect, why, and your rights under Malawi's Data Protection Act, 2024. We are the data controller for this information.

What we collect

• Account and order details: name, business name, email, phone number, delivery address, order history and invoices.
• Your designs: logos, artwork and text you upload or create in our design tool.
• Payments: payment amount, method and reference. Card and mobile money details are handled by our payment provider (PayChangu); we never see or store your full card or PIN.
• Messages: emails, WhatsApp messages and contact-form messages you send us.
• Technical information: IP address, browser type and pages visited, kept in server logs and, if you allow it, analytics cookies (see Cookies below).

Why we use it (and our legal basis)

• To process, print, deliver and invoice your orders (performing our contract with you).
• To send order updates by email and WhatsApp, and to answer your questions (contract / legitimate interest).
• To keep accounting and tax records (legal obligation).
• To prevent fraud and keep the website secure (legitimate interest).
• To send offers and newsletters, and to use analytics cookies, only if you agree. You can withdraw consent at any time (consent).

Who we share it with

We do not sell your information. We share only what is needed with: our payment provider (PayChangu); delivery couriers (name, phone and address); Meta / WhatsApp (to send WhatsApp updates); our email and web hosting providers; and, if you allow analytics, Google Analytics and Meta. Some of these providers store data outside Malawi; we use providers that protect it adequately as the Act requires. We may also share information when the law requires it.

How long we keep it

Order, invoice and payment records are kept for 7 years for tax and accounting. Design files are kept so you can reorder, for up to 3 years after your last order. Contact messages are kept for 2 years. You can ask us to delete information we do not need to keep by law.

Your rights

You have the right to: be told how your data is used; get a copy of it; correct it; ask us to delete it; object to or restrict its use; withdraw consent; and move it to another provider. You can download your data and delete your account yourself under My account → Profile, or contact us. If you are unhappy with how we handle your data, you may complain to the Malawi Communications Regulatory Authority (MACRA), the data protection authority.

Security

We use encrypted connections (HTTPS), hashed passwords, two-step login for staff and access limited to staff who need it. If a breach puts your information at risk, we will tell you and the authority as the law requires.

Cookies

Essential cookies keep you signed in, remember your cart and protect forms; the site cannot work without them. Analytics and marketing cookies (Google Analytics, Meta Pixel) help us understand visits and measure adverts; they are used only if you click "Accept all" in the cookie notice. You can change your choice at any time with the Cookie settings link at the bottom of every page.

Children

Our shop is for businesses and adults. We do not knowingly collect information from children under 18.

Contact

Pack Point, Lilongwe, Malawi. Email: info@packpointmw.com. Phone / WhatsApp: +265 000 000 000.