Returns, refunds & reprints

Last updated: 12 November 2026

We want you to be happy with your packaging. This policy explains what happens if something goes wrong.

Printed (customised) items

Printed packaging is made specially for you, so it cannot be returned for a change of mind. We will reprint free of charge, or refund you, if:

• the print is clearly different from the proof you approved (wrong text, wrong colour, wrong position beyond normal tolerances);
• the goods are damaged or faulty; or
• we sent the wrong product or quantity.

Mistakes that were in a proof you approved (for example a spelling error) are not covered, but we will offer a discounted reprint.

Plain (unprinted) items

Unused plain stock in its original, unopened packaging can be returned within 7 days for an exchange, store credit or refund. Delivery costs are not refunded, and you pay the cost of returning the goods unless they were faulty or wrong.

How to report a problem

Contact us within 48 hours of collection or delivery at info@packpointmw.com or WhatsApp +265 000 000 000, with your order number and photos of the problem. Please keep the goods until we have agreed what happens next.

Cancelling an order

• Before you approve your proof (or, for plain items, before we dispatch): you can cancel from My account → your order, or by contacting us, for a full refund.
• After proof approval: printing has started, so the order can no longer be cancelled. Any deposit paid covers the work already done.

How refunds are paid

Refunds go back to the original payment method where possible (mobile money, card or bank transfer), or as store credit if you prefer. We aim to process refunds within 7 working days of agreeing them; your bank or mobile money provider may take a few more days.

This policy does not affect your rights under the Consumer Protection Act of Malawi.