Terms & conditions

Last updated: 12 November 2026

These terms apply to every order placed with Pack Point (Lilongwe, Malawi) through pack.koolkidzcouturemw.com, by WhatsApp, phone or in person. By placing an order you agree to them.

1. Your account

Keep your password private. You are responsible for orders placed from your account. Business customers on credit terms are responsible for orders placed by their staff.

2. Prices and quotes

Prices are in Malawi Kwacha (MK). The unit price depends on the quantity ordered and is shown before you pay. Printing, set-up and delivery fees are shown separately. Written quotes are valid for 14 days unless stated otherwise. We may correct obvious pricing errors before we accept an order.

3. When an order is accepted

An order is accepted when we confirm it and receive payment, the agreed deposit, or (for approved business accounts) when it is placed on account. We may decline an order, for example if stock is unavailable or artwork breaks the rules in section 5; any money paid is then refunded in full.

4. Artwork and proofs

• For printed orders we send you a digital proof. Production starts only after you approve it.
• Please check spelling, phone numbers, colours, size and position carefully. Once you approve a proof, we print exactly what was approved, and mistakes in an approved proof are not our responsibility.
• Colours on screen can differ from print, especially on kraft, coloured or textured material. Small variations in colour (about 10%) and print position (about 2 mm) are normal in packaging printing and are not faults.
• Low-quality images (small, blurry or screenshots) may print poorly. We will tell you if we see a problem, but the final result depends on the artwork you supply.

5. Your artwork and our rights

You confirm you own, or have permission to use, every logo, image, name and text you send us, and that it is legal and not offensive. You agree to cover any loss we suffer if this is not true. We may refuse to print artwork that copies another business's brand or breaks Malawian law. We may show photos of finished work in our marketing unless you ask us not to.

6. Payment

We accept online payment (card and mobile money), bank transfer and the other methods shown at checkout. Where a deposit is allowed, the balance is due before collection or delivery. Business accounts must pay invoices by the due date on the invoice; we may pause new orders while an account is overdue.

7. Production and delivery

Production times start after proof approval and payment. Times shown are estimates; we will tell you about any delay. Delivery fees depend on the delivery area. Please check goods on delivery or collection and report any problem within 48 hours (see our Returns & refunds policy). Printed quantities can vary by up to 3% above or below the amount ordered because of set-up waste; we adjust the invoice for any shortfall.

8. Cancellations, returns and refunds

See our Returns, refunds & reprints policy.

9. Our liability

If goods are faulty or not as ordered, we will reprint, replace or refund them as set out in our refunds policy. We are not responsible for indirect losses such as lost profit or business interruption, and our total liability for an order is limited to the amount paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act of Malawi.

10. Privacy

We use your personal information as explained in our Privacy policy.

11. Law

These terms are governed by the laws of Malawi, and the courts of Malawi deal with any dispute. We may update these terms; the version on the website when you place an order applies to that order.

Contact

Pack Point, Lilongwe, Malawi. Email: info@packpointmw.com. Phone / WhatsApp: +265 000 000 000.